Billing & Refund Policy
Everything about how StorBrain charges, bills, and processes refunds.
Table of Contents
Plans & Pricing
| Plan | Price | Best For |
|---|---|---|
| Starter | $69/month | Single location, getting started |
| Growth | $99/month | Growing businesses |
| Pro | $179/month | Advanced operations & analytics |
| Enterprise | $349/month | Multi-location, full platform |
Add-ons: Parking Portal ($79/mo), Fleet Management ($59/mo), Truck Stop Bundle ($119/mo). All prices USD, taxes not included.
Billing Cycle
Subscriptions bill monthly on your billing date (anniversary of subscription start). You receive an invoice via email within 24 hours of each successful charge.
Free Trial Policy
Payment Method Required
A valid credit or debit card is required. Your card will NOT be charged during the trial period.
Auto-Conversion
At trial end, subscription begins automatically and your payment method is charged unless you cancel beforehand.
Reminder Schedule
- 7 days before trial ends — Reminder email
- 3 days before — Second reminder
- 1 day before — Final warning
- Trial end date — Subscription begins, payment charged
Payment Methods
We accept Visa, Mastercard, American Express, Discover credit/debit cards via Stripe. ACH bank transfers available for Enterprise plans. We do not accept cash, checks, cryptocurrency, or wire transfers.
Failed Payments & Grace Period
Retry Schedule
- Day 1: Initial charge fails, first retry, email sent
- Day 3: Second retry, email sent
- Day 5: Third retry, email sent
- Day 7: Final attempt — account enters grace period if still failed
During Grace Period
Read-only access to data. New data entry restricted. AI features disabled. Daily payment reminders sent.
After Grace Period
Account suspended. Data retained 30 days then permanently deleted.
Refund Policy
7-Day Money Back Guarantee
Full refund on your first payment if requested within 7 days of first charge. Does NOT apply to: trial-to-paid conversions, subsequent monthly charges, add-on charges, or accounts terminated for violations.
How to Request
Email billing@storbrain.com within 7 days with your account email, reason, and charge date. Refunds processed within 5-10 business days to original payment method.
No Prorated Refunds
No prorated refunds for unused subscription periods. When you cancel, access continues until end of paid period.
Cancellation Policy
Cancel anytime via account settings or by emailing billing@storbrain.com. Cancellation takes effect at end of current period. Data retained 30 days after cancellation then permanently deleted.
Plan Changes
Upgrading
Effective immediately. Prorated charge for remainder of current period, then full new rate on next billing date.
Downgrading
Takes effect at start of next billing period. Current plan features continue until then.
Billing Disputes
Contact billing@storbrain.com within 30 days of any disputed charge. We respond within 5 business days. Fraudulent chargebacks may result in permanent account termination.
📬 Contact Us
StorBrain
14730 Jasper Stream Ct, Houston, TX 77069
Legal: legal@storbrain.com
Support: support@storbrain.com
Billing: billing@storbrain.com